Hugo d’Albert
Technical University of Munich, Germany
Title: Increasing the quality in product development through process efficiency
Biography
Biography: Hugo d’Albert
Abstract
The increasing of global competence obliges the companies to make the development processes more efficient. In spite of that
fact, the main challenge is the developing of high-quality and cost-effective products to meet the customers’ requirements. This
challenge is notably present in case of customer’s change requests affecting the whole development process. The customer-driven
modification, corrections, or addition during the product development process have to be carried out under high pressure of time.
This fact can have a significant impact on the quality of the final product. In order to meet the requirements, the required changes
need to be effectively transferred to different stakeholder involved in the process. Since communication and cooperation are key
aspects that influence the performance within a development process, the knowledge flows in the related activities must be examined.
It is necessary to analyze the existing knowledge regarding the actual project state and connect it effectively with the customer-driven
engineering changes. Thus, the unnecessary iterations, wasted resources, delays, or failures can be identified and their negative impact
on process and product quality eliminated. This paper presents an approach for increasing quality within product development
process by effective control over knowledge-intensive flows. The goal is the supporting development process to create the products
that meet the customer’s expectations regarding the short-term changes and bring the company competitive advantages. The business
value results from enhancement of quality through efficiency in the product development process.